OZBD Warehouse is committed to ensuring customer satisfaction in every aspect of our services. We strive to provide the best quality products and services. However, if you change your mind after receiving a product, we offer a 7- to 10-day return policy. This means you have 48 hours from the time of receiving your product(s) to request a return. Once your request is approved, you will have 30 days to return the product.

Important Considerations Before Purchase

Before purchasing any product from our online store, please carefully read the product descriptions and available variants. Ensure you select the correct size, flavor, quality, and quantity, as well as the appropriate delivery method based on your preferences. For additional product information, visit our Website, Facebook Page, Instagram Page, or YouTube Channel. You can also contact our customer care team via email, WhatsApp, Messenger, or Instagram for assistance.

Please inspect your order upon receiving it and contact us immediately if there are any issues.

We are committed to ensuring customer satisfaction, but certain conditions and exceptions apply to our return policy. These are outlined below.

Return Eligibility Criteria

To be eligible for a return, the product(s) must meet the following conditions:

The product must be in its original condition, unopened, unused, undamaged, and with all tags and seals intact, in its original packaging.

The product must be listed under returnable products (see Section R.1 for non-returnable items).

The product must not be purchased using discounts, sales, or gift cards.

How to Request a Return

Check the section relevant to your return reason.

Confirm eligibility and contact us via email or WhatsApp.

Provide details of the issue, including photos of the product(s) if requested.

If approved, we will provide instructions on where to send the return. Returns sent without prior approval will not be processed.

For any return or refund inquiries, contact us via email, WhatsApp, Messenger, or Instagram.

Section R.1: Non-Returnable Items

Certain product categories cannot be returned, including but not limited to:

Perishable goods (e.g., food, snacks, spices).

Custom products (e.g., special orders, personalized items).

Unsealed or opened containers (e.g., oils, deodorants).

Hazardous materials or flammable liquids.

If you have concerns about a specific product, please contact us.

Section R.2: Damaged & Defective Products

If your product arrives damaged or defective, you must notify us within 48 hours of receiving it. Contact us via email or WhatsApp, providing:

Proof of purchase (receipt or invoice).

Barcode or serial number (if applicable).

Photos of the damage/defect and packaging condition.

If your claim is verified, we will inform you of the next steps within 3 working days. Products damaged due to customer misuse or improper handling will not be eligible for return or refund.

Section R.3: Incorrect Product(s)

If you receive an incorrect product, please notify us immediately via email or WhatsApp with:

Proof of purchase.

Photos of the incorrect product.

Condition of packaging.

We will evaluate and resolve the issue at the earliest opportunity.

Note: If you ordered the wrong item, we are not liable, but you may contact us or visit our outlet, and we will try our best to assist you.

Section R.4: Expired Product(s)

Our warehouse ensures all products are up to date. However, if you receive an expired product, we will offer a free replacement upon verification. Contact us immediately with:

Proof of purchase.

Barcode or serial number.

Expiry date of the product.

Photos of the product and packaging.

Upon verification, we will process the replacement within 3 working days.

Section R.5: Exchanges

We do not accept exchanges. However, you may contact us to discuss your issue, and we will do our best to assist you.

Section R.6: Refunds

After a refund request is approved, we will process it within 10 days through the original payment method. Please note that banks or credit card companies may take additional time to process the refund. For in-store purchases, visit our outlet for assistance.

Section R.7: Force Majeure

OZBDWarehouse will not be liable for delays in return or refund processing due to unforeseen circumstances, including:

Strikes, lockouts, or industrial disputes.

Energy shortages, transportation disruptions, or technical failures.

Acts of God, war, terrorism, riots, or natural disasters.

Pandemics, epidemics, or any government-imposed restrictions.

If such an event occurs, we will notify affected customers within 48 hours.

For any further inquiries, please reach out via email, WhatsApp, Messenger, or Instagram. We appreciate your trust in OZBDWarehouse!